RETURN POLICY

In response to the COVID-19 pandemic and our efforts to keep our facilities as clean as possible, we are currently suspending all returns by mail until further notice.  

We appreciate your understanding and patience so we can continue providing you with extraordinary coffee during this time.  Please reach out to our support team at  support@prauve.com  if you have any further questions. 

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At Prauve Coffee, our goal is to provide you with the best service, the highest quality equipment, fun merchandise, and certainly not least extraordinary coffees. 

Coffee - Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee.  However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality our expert Customer Experience team is here to help you. Please contact us at support@prauve.com within 30 days of your purchase.

Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team. We are just an email away support@prauve.com

RETURNS OF PURCHASES MADE AT OUR COFFEE-BAR LOCATIONS

At Prauve Coffee, complete satisfaction with your purchase is a priority. If you have questions or concerns about any of our products you have purchased, please ask a member of our team for assistance. Proof of purchase is necessary for a full refund on hardware and brew equipment.

PRIVACY STATEMENT

Please refer to our Privacy Policy for information about how Prauve Coffee collects, uses and discloses personal information from users of the site.